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Warranty & Returns  WARRANTY Tagliaferro Ceramics come with a one year replacement warranty on any manufacturing defects, excluding seconds and one of a kind pieces. ~ We inspect every piece by hand for flaws before it leaves our studio, and warranty our pieces to be free of manufacturing defects for a year after purchase. Please note, all products are handmade, and slight variation in clay or glaze color, texture, finish and size are to be expected and are not considered flaws. We hope you agree that these minor irregularities contribute to the over-all uniqueness and beauty of the piece. In the event you feel you have a defective item, please contact us with a description of the problem. We’ll diagnose the issue, and then offer to either replace the item or issue you a store credit upon determination of a defect (your choice). Shipping for damaged items is free. ~ If you receive an item broken or otherwise damaged in shipment, please contact us within five days. We will handle the claim with the shipping carrier and arrange sending a replacement to you free of charge as soon as possible. Please retain the packaging and broken product until notified. Occasionally (especially for larger orders) the shipping carrier will want to collect and inspect the damage prior to approving a claim. ~ Due to the many variables involved with making handmade ceramics, we cannot guarantee every vase to be water tight every time. Always test your vase for water tightness before placing on a wood surface. Returns & Exchanges We accept returns for exchange or store credit only within 14 days of receipt of goods. Due to the made-to-order nature of our work, we regret we cannot offer refunds. All sales are final on seconds, custom designed or custom glazed work, sale items, and any items that have been used by the customer. Please note, shipping charges are non-refundable. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Customers must email or call us within the 14-day return window to receive a return authorization before shipping back. Goods must be received back at our studio within 14 days of the RA number being issued to be eligible for exchange or credit. Items received without an RA or outside the return window will be refused and/or returned to sender at the customer’s expense. ~ Buyer is responsible for return shipping costs to our studio. Tagliaferro Ceramics is not responsible for any damage or loss that occurs when return shipping. We strongly encourage you to pack the items well and ship via a trusted carrier. Please include a copy of your packing slip or invoice with your return.