Our ceramics studio is located in Talent, Oregon a stone's throw from the California border. We take great care to send the ceramics to you as safely and quickly as possible. Postage and handling charges are additional to the retail price and calculated upon checkout.
We aim to keep shipping costs as low as possible. We’re proud to offer FREE SHIPPING on all domestic orders above $150!
Once full payment has been received for your order, your order will go into production at our Talent studio. This process will take approximately 3-4 weeks. Your order will be shipped out upon completion. To ensure safe delivery, all orders have a tracking number and may require a signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 2-5 business days from shipment date to arrive.
YES! We ship worldwide! Rates will vary.
Please ensure that the delivery details entered during checkout are correct. We can not be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us. You will receive a tracking number from us once your order is on the way. It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered and has to be returned to us, re-delivery charges will apply.
If you have any questions or concerns regarding the delivery of your order, please do not hesitate to get in touch.
The colors shown in the photos on this website are representational only. Actual colors on finished pieces may vary from colors displayed. Colors are mixed and applied by hand and will therefore always vary (which is part of the charm of our ceramics). Due to the slight temperature variations that can occur during the firing process or the position of the piece in the kiln, colors of glazes as well as the clay itself may vary between pieces.
Please note that due to the different settings in monitors the colors might also vary slightly from what you see on your computer screen. If you need any further clarification, please contact us before ordering.
Are you a little nervous purchasing online? What if the item you ordered is not what you expected? There is no need to worry. We do our very best to capture & showcase each piece at their true beauty, through close-up photos and accurate descriptions of colour, materials and sizes. However, real life touch & feel can be hard to replace and we want you to love our ceramics as much as we do!
no worries refund service.
If you are not entirely satisfied with the goods purchased, for whatever reason, you can return them to us for a refund or exchange ~ your choice! All we ask is that you inform us by email within 5 days of receiving the item and return the items within 10 working days from the date you originally received the order.
Simply return the item(s) to the address below, in unused condition and in the original, undamaged packaging (or packaging of the same quality) and we will organise a refund or exchange. Refunds will not include the original postage & handling costs. Please keep in mind that until the goods are received by us in undamaged condition, the responsibility of the goods remains with you. We therefore recommend sending all goods via Registered & Insured Post, to ensure the goods can be traced and are insured whilst in transit.
Please allow up to 5 working days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Please note that return postage costs are the buyer’s responsibility and will be refunded only if goods are faulty or an error has been made on our part.
Items should be returned to:
225 Rogue River Parkway
Talent, Oregon 97540
We take great care in packaging the ceramics as safely as possible. Each piece is carefully wrapped and surrounded in a comfy bed of eco-friendly void-fill. In the unfortunate event where goods arrive damaged and/or faulty, please contact us within 24 hrs of the receipt of the goods.
NOTE: For your security we do NOT store your credit card details on our website. All transactions are processed via eWAY or PayPal (depending on your selection during checkout) so you can rest assured that your credit card details are safe. Our store’s online checkout process is secured via a Bank level security SSL certificate. This means you are able to purchase with confidence, knowing your data is transmitted safely and securely every time.